Real Problems, Simple Solutions
Here are some tools I've built to solve actual business problems. Some are from previous work, others are examples of what's possible.
Customer Service Data Dashboard
The Problem
Customer service team at an e-commerce company couldn't access product specifications, inventory levels, or order history when customers called. Agents had to put customers on hold to check multiple systems.
The Solution
Built a simple dashboard that pulled data from their product database, inventory system, and order management tool. One search box, all the information agents needed in one place.
The Result
Reduced average call time by 40%. Customer service team could answer questions immediately instead of putting customers on hold. Agents loved having all the data they needed at their fingertips.
Tech used: API connections to existing systems, simple web interface, hosted on reliable infrastructure
Community Engagement Analytics
The Problem
A community organization needed to understand how their members were engaging with programs and events. Data was scattered across different platforms with no way to see the big picture.
The Solution
Created a data collection system that gathered activity information from their various platforms and presented it in clear, actionable dashboards showing member engagement patterns.
The Result
Organization could see which programs were most effective, identify highly engaged members, and make data-driven decisions about resource allocation and program development.
Tech used: Data aggregation from multiple sources, analytics dashboard, automated reporting
Shopify Store Automation
Common Problem
Small e-commerce stores process 50+ orders daily by hand. Owners spend hours marking orders as fulfilled, sending tracking emails, and updating inventory across different platforms.
Possible Solution
Build automation buttons that handle order fulfillment workflows. One click marks orders as shipped, sends tracking emails to customers, and updates inventory levels automatically.
Expected Impact
Reduce order processing time from 5 minutes per order to 30 seconds. Free up 3-4 hours daily for business owners to focus on growth instead of manual tasks.
Service Business Scheduling Dashboard
Common Problem
Small service businesses (cleaning, landscaping, repairs) manually track client schedules, technician availability, and job status across spreadsheets, calendars, and text messages. Double-bookings and missed appointments happen regularly.
Possible Solution
Create a simple scheduling interface that shows technician calendars, client appointments, and job status in one place. Include automated reminder emails and basic conflict detection for scheduling.
Expected Impact
Eliminate double-bookings and reduce no-shows with automated reminders. Business owners can see their whole operation at a glance and make better scheduling decisions without juggling multiple systems.
Have a Similar Challenge?
Every business has manual processes that could be automated or data that's stuck in different systems. Let's talk about what's slowing down your team.
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